The website claims 48hr delivery by FEDEX after the card is charged. It would be nice to get some emails saying we have received your photos, photos have been shipped, etc. I don't like being left in limbo. My canvases were not shipped within 48hrs of my card being charged. I received my canvases 5 business days after the charge.
After ordering the canvases, I thought about the images I uploaded. They were dark. I should have lightened them up some. Probably not a good idea to start out with a company with two big canvases.
When I received the canvases, they came in a 4x4 x 60 box. This caught me by surprise. I thought Iwas getting mounted canvases. I opened the box and had a look at the canvases. I was pleased with the images. They looked very close to the colors on prints I had made.
The company includes some instructions on mounting the canvases. I also looked at a couple of YouTube videos. After putting a frame together - it's really just a matter of stapling the canvas to the frame - while keeping it stretched tight. I didn't find it to difficult to get good re3sults.
Overall I am pleased with the prints. The company didn't meet their stated delivery time. But this wasn't a big deal. They send coarse blunt emails stating your card has been charged and the delivery process has begun. Also, they must be offshore, because I also had a international transfer fee associated with the purchase. It was only $0.90 but I was surprised to see it. I think there is a good chance I will use them again, as their pricing is very competitive.
I had the same exact experience with canvasdiscount.com. Whats irritating is that the e-mail addresses they provided and the phone number doesn't seem to work at all.
ReplyDeleteall in all, i thought i got scamed but was surprised when the package turned up on my door step after 10 days of placing the order
This company is hit or miss at best. We got a great first order. Then we ordered over $1700 in metal prints. The order was missing brackets we paid for and every print over 20" had badly damaged corners. They asked if they would be able to offer reprint so we said fine - three weeks late NO REPLY, NO PRODUCT. They shipped 20x30 prints simply between cardboard and we had 10" bent corners on delivery.
DeleteThanks for your comment. I am quite please with the prints.
ReplyDeleteI am having the exact opposite..... placed order on 11/19/11 still no photos and can't get a hold of anyone. I've found other people SCAMMED by them. I advise people to not fall into their cheap ploy. I did.
ReplyDeleteOK, I looked at complaintnow.com and indeed they do seem to be a scam. I guess maybe they ship enough to get some positive reviews. Anyway, I will not chance it again.
ReplyDeleteMy print arrived after a very long turn-around time. It was in pieces that needed to be assembled. Not clearly mentioned on their website. They sent a frame that is 4 inches too large for the print. Canvas doesn't stretch that much. Complete rip off company. Never again!
ReplyDeleteWhen I first ordered from this site, I was unaware that you had to stretch the canvas yourself, but after looking up reviews I found that out. I wasn't too concerned given the canvases were only $9 but I was a little worried when I read that people thought they were poor quality, didn't receive them, etc. I am happy to report that I received great quality canvases, all the parts, and it only took a week after I ordered them to receive them. I would definitely order from here again and although I think I got more quality than what I paid for, I'd caution others to realize that with cheap canvases you may not get the quality you want. You get what you pay for! BUT like I said, with my professional photo, I received great canvases that were high quality. T
ReplyDeleteI personally think the comments have more value if you leave some sort of name other than Anonymous.
ReplyDeleteI'm thinking of ordering some canvas prints of my girls using this company - not sure if I would use it for clients but I have been wanting several very large canvases for a while and it's hard to justify 400-500 for them (we have 4 girls). The price is right for experimenting with a new company, I suppose. In any case, there seem to be a lot of negative reviews but then people with complaints tend to be most vocal... and they lose a lot of credibility with me when they make remarks about being surprised the canvas prints were not mounted prior to shipping, since I knew within 5 minutes of looking at the website that I was going to have to assemble the frame and stretch the canvas myself. I have no idea how anyone could possibly miss that! I guess I'll start off with one canvas and go from there but saving $100/canvas makes it worth giving the company a shot.
ReplyDeleteI've ordered for Canvas Discount a number of times now. The first time I had many of the same issues others have had, namely not realizing that the canvases came unmounted, the international billing fee, and the slow turn-around-time (which was actually shipping time.) I have now changed my expectations and am very happy for what I am getting for the price I am paying.
ReplyDeleteThe second time I ordered from them I sent 3 files, all images of dogs in the snow. The color was awful. I know how difficult it is to get a good clean white. So I called their customer service. They had me photograph the canvases and send those. They then compared my photograph to the original file. They agreed that the color was off and they reprinted. I did not have to send back the canvases with bad color which did speed up the reprint process. I was moderately happy with the reprints.
I did ask when I was on the phone what kind of quality control they had. I asked if they ever checked/compared their final print to the original file. The answer was basically "that with so many canvases that they print, they do not do much quality control." The customer service rep. was not very knowledgeable IMHO.
Something interesting to note when I was photographing the canvases for them to compare. I took them outside to re-photograph so I would be using natural light and it started to rain lightly. The one canvas I was photographing got completely ruined with rain drops. It is like the inks dissolved where ever a raindrop hit. They DO NOT seal their canvases.
I did some research and found a product that provides water resistance (not waterproofs) and also protects against fading from UV light call Golden Archival Varnish. I did some test samples (with my ruined prints that I did not have to return.) I ended up getting a good result with 3 coats, each sprayed from a different direction. I sprayed a couple first and then mounted onto the canvas bars and also sprayed first and then mounted onto canvas bars. Mounting first seemed to produce a better result. I also tried spaying with the image flat on the ground and with the print mounted and vertical. Mounted and vertical seemed to give the best result. I also tested each sample and the ones with 3 coats of varnish showed no signs of water damage.
Even with all this hassle I find it worth the low price to have Discount Canvas print for me. I am a professional photographer and offer a free canvas print as part of my initial package. When clients want a canvas print other than what comes with my package, I send my work to Bay Photo.
I have tried canvasdiscount.com twice. The first time, I was surprised to find the "kit form" instead of an assembled canvas. However, it turned out fine.
ReplyDeleteSecond time was a disaster. I ordered a canvas as a gift for someone. It took longer to arrive than I expected (especially when I got notification that the FedEx shipper was initiated - but later discovered the canvas was not finished for more 5 days. Missed the event to give the gift :-( Then, the real problem was that when it arrived, the canvas was under-sized and the frame over-sized. The stretched edges wrapped around on to the front image so that would not work. I sent an email and after getting no response, went ahead and modified the frame myself to fit the canvas.
The print images were good and the price great, but the slow delivery, poor workmanship and lack of customer service means I will not be going back to them.
Dear Consumers,
ReplyDeleteI would like to first and foremost apologize for the confusion and sometimes poor quality of our past products. We are under new management as of June 24,2012. We now ship everything stretched and in a timely fashion. We currently have a Columbus day promotion valid until Sunday for 15% off. We also offer free shipping on orders over $100. It is true that we had many issues in the past but we are working very hard to make every effort to improve our business. Try us out with an 8x8 and I guarantee you will be satisfied. Thank you for your time and consideration. Have a wonderful weekend!
Kind regards,
Julian G.
Office Manager
Very interesting. I just uploaded a whole series of images I wanted printed through this company and an hour after working on it somehow it all just disappeared and then I could not register or find anything working on the site. Which led me to check out if they were a scam. Thank you to all who put their comments out there. I think based on this last account I may give them a try with just one of their 8X8 and see how it goes. Thanks everyone! Happy printing...
ReplyDeleteI wish I would have seen this page before I placed my order. In a bind financially, I trusted this company to supply decent quality canvas prints so I could use them for an art show. $400.00 later, I'm missing one of the canvases and three of the canvases (out of twelve total) are printed so poorly, I would be embarrassed if anyone saw them. After three calls to customer service, two messages and two emails, (one of which was to supply them with pictures of the poor print quality and to provide them with the image of for the canvas that was never shipped.) I have neither been credited for the canvases or received even so much as a follow up phone call or message letting me know what was going to be done. Customer service is not overly helpful and I feel like I'm talking to high school students who have no idea what good customer service is. (Maybe I'm critical because I'm in the CS industry...) So, here I sit, days before an art show, completely screwed. If it seems it's too good to be true, it probably is.
ReplyDeleteI fell into the same low cost/ quick ship trap. Since almost all of the canvas suppliers out there have gone to the cheap materials I thought I'd do a test. I ordered seven smaller canvases for a friend who said she'd allow me to do her a favor and decorate her wall for free. To my surprise all seven canvases were crammed into the same oddly shaped, long, flat box. The canvas substrate is ok but the thinness of the ink is awful. Every canvas has a flaw where the ink had scraped off in shipment. Since they were piled high and only protected by a thin foam film, two of the canvases were loosely fitted and dented. You can see the outline of the wooden frame where it had pressed through. I contacted a person regarding the issues and she was kind. I reordered all seven again to give them another go of it. The second batch was not as flawed in the same way as the first batch. They had taken the liberty to brighten all of my images and two of them have a yellow streak that starts at the top left and goes all the way to the bottom of the canvas. Unbelievable. I have never left a complaint blog before but I felt compelled to do so now. Enough said.
ReplyDeleteOk, so there are a lot of negative reviews of CanvasDiscount. Can anyone recommend a reliable company instead?
ReplyDeleteI placed an order three weeks ago after buying a voucher on Groupalicious. I called the company after not receiving the canvas. They claimed they never received my order. Nice. To date, I have paid out the money but have nothing to show for it.
ReplyDelete3 weeks and no items shipped!!!! Just total BULLSHIT. STAY AWAY
ReplyDeleteI just ordered a fleece blanket from this company and...i have never even SEEN whatever this material is before. I got the regular, not the premium, but still... The cheap polar fleece at fabric stores, i would have been happy with that. But this, this is like hard then stuff, maybe like what you would find stapled to the underside of your boxspring for your mattress. I can't believe what a scam this is. Too bad it said shipping before christmas and showed up late christmas eve.
ReplyDelete"thin" i mean. I wish i could describe it. Harder than a moving blanket but thinner.
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ReplyDeleteThank you Wesley Phillips for sharing your review on canvasdiscount.com
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